|Pricing and Billing|
|What payment methods do you accept?|
We currently accept most major credit cards including American Express, Visa, MasterCard, & Discover. We also accept electronic wire transfers. For customers within the United States we also accept company checks. For customers picking up items in person from our store in Suwanee, GA we also accept cash payments. All orders must be paid in full before your item will ship.
While we do not extend payment terms we can issue you a pro-forma invoice if this is required to generate payment. Simply select P.O. as your payment method at checkout and our sales department will E-Mail you the required invoice.
FSI does not provide direct financing, but you may be able to arrange for financing through the third party leasing company Taycor Financial at the following link: http://equipmentleasing.org/shopfsi
|Do I have to pay sales tax?|
|Within the United States Flanders Scientific only collects sales tax if you are located in the same state as our office/warehouse (Georgia). Customers located outside of Georgia are responsible for self-reporting to any applicable tax agencies. Outside of the United States your items may be subject to local taxes and import duties, see our international shipping FAQ for more details.|
|I have a question on my charges.|
|Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.|
|I need a copy of my receipt/invoice.|
|Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.|
|When will my credit appear on my account?|
|Credits usually take 7-10 business days from the time we receive your item(s).|
|When will my credit card be charged?|
|Your credit card will typically be charged within 24 hours of the time you place your order unless specifically stated otherwise on our site.